Return Policy
D.O.A
(Dead upon arrival-not used)
Simply Wine Coolers must be notified within 72 hoursof delivery . All DOA's are replaced to the consignee at no additional charge.
Simply Wine Coolers will assign a Return Authorization number then issue a Call Tag/Pick Up for the pick up of the product and have it
returned to Simply Wine Coolers Inc. The unit must be returned in its original packaging including accessories. The total original
invoice will be credited including freight upon the return of the merchandise. If a replacement is needed, a new
purchase order must be placed with Simply Wine Coolers Inc. The unit will be tested upon its return to Simply Wine Coolers. If the unit is found after
the return not to be a D.O.A the web store will be charged a 20% restocking fee and the return freight charges. In
addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete or with
non-resalable parts. The consignee must contact an authorized service center after 72 hours. The unit will be treated
a Defective instead of a D.O.A.
Defective Credit
(Once unit has been used)
All defective units must be deemed defective and not repairable by an authorized service center. Copies of service
centers work order must be faxed to Simply Wine Coolers showing unit is non-repairable. If there is not a service center available
or the unit is deemed non-repairable Simply Wine Coolers Inc will assign a Return Authorization number and issue a Call Tag/Pick Up for
the unit and have it picked up and returned to Simply Wine Coolers at no charge. The unit must be returned in its original packaging
including accessories. The total original invoice will be credited including freight upon the return of the merchandise.
The unit will be tested upon its return to Simply Wine Coolers. If the unit is found after the return not to be a defective the customer
will be charged a 20% restocking fee and the return freight charges. In addition to this fee, a pro-rated charge (up to 100%)
will be assessed for items that are returned incomplete or with non-resalable parts.
Damaged - Return for Credit and Replace
(New unit found damaged)
All shipments must be thoroughly inspected at time of delivery before signing for the product. The driver is required to wait
while the consignee inspects the product. If upon receipt of the package they see visible damage, or suspect concealed damage,
they must carefully unpack and inspect the product before signing the bill of lading. If they determine the product is damaged,
the shipment should be rejected. If the consignee finds the item to be in satisfactory condition, they should accept the item
and make note of the visible damage on the bill of lading. If the consignee receives a unit and finds the damage after the driver
has left then Simply Wine Coolers must be notified within 72 hours of receipt of the unit to qualify for a replacement unit. Any report
after the 72 hours will not be honored. Once Simply Wine Coolers Inc has been made aware of the damage the carrier will be notified. Shipments
that have been accepted, but have concealed damage will take longer. A detailed description of the damage is needed to file a
claim with the carrier. In some cases (usually based on value) the carrier may request to inspect the unit. The original
packaging must be kept for this inspection. If the original packaging is not available the claim is instantly denied by the
carrier and Simply Wine Coolers will deny the claim also. Simply Wine Coolers Inc will assign a Return Authorization number and issue a Call Tag/Pick Up for
the unit and have it picked up and returned to Simply Wine Coolers at no charge. The unit must be returned in its original packaging
including accessories. The total original invoice will be credited including freight upon the return of the merchandise. If a
replacement is needed, a new purchase order must be placed with Simply Wine Coolers.
Refused Shipment at time of Delivery
(Customer changes his/her mind at time of delivery no damage)
The consignee may change their mind at the time of delivery. Simply Wine Coolers will charge a restocking fee plus all incurred freight
charges on refused shipments to the web store (see Buyers Remorse). These charges may include, but are not limited to, delivery
and return transit costs and storage fees.
Buyer Remorse
(Customer changes his/her mind)
Special Order products do not qualify for buyer's remorse returns. This includes all Major Appliances (Frigidaire, Maytag etc.)
and non stock items.
The consignee may change their mind on a product purchased within 7 days from the time of receipt. Simply Wine Coolers will charge a restocking
fee on all returned units. The unit must be returned in its original packaging with accessories. The product must be new and not
used and unopened. In addition to this fee, a pro-rated charge (up to 100%) will be assessed for items that are returned incomplete
or with non-resalable parts. Once the unit is ready for pick up Simply Wine Coolers will assign a Return Authorization number. Customer is
responsible for all freight charges on returned unit. The total original invoice will be credited excluding freight and the
restocking fee upon the return of the merchandise. If Simply Wine Coolers is requested to pick up the unit all freight charges will be deducted
from the Credit Memo.
The new buyers Remorse/Refused Shipment restocking fee is as follows.
- Under $500.00 = 20% restocking fee
- $501.00 to $1000.00 = 30% restocking fee
- $1001.00 and over = 40% restocking fee
In all cases the following guidelines will apply or Credit will be denied.
A Return Authorization number must be assigned.
All units must be in original carton with all accessories included
The product must be in the condition stated on the Return Authorization i.e. D.O.A must be defective etc.
This Return Policy on Damage or Damage Allowance only applies to Simply Wine Coolers contracted carriers. If you use your own Carrier or UPS/FedEx
account number the sole responsibility of damaged product is yours.
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