General Shipping
At SimplyWineCoolers.com, we ship to mainland USA and for some articles, also to Alaska and Hawaii, with free shipping & handling. Generally, orders placed with us will leave the warehouse within 3-6 business days. Occasionally, due to unforeseen circumstances, an order will take up to 10 days to ship. If this happens we will be sure to contact you and let you know when your item will ship. Although your item may ship out immediately it may take longer than that to receive your tracking number. Tracking numbers will be sent you via email as soon as that information becomes available to us. Most orders will ship via UPS Ground, Fedex Ground or DHL. We reserve the right to use any carrier.
International Shipping
Unfortunately, we do not offer international shipping at this time.
Damages & Exchanges
Your satisfaction is our top priority. We sell only the finest quality products from reputable manufacturers, so we rarely have problems with any of our products. But if your item is damaged or defective in some way, we'll make sure you're taken care of. Most of our products are backed by a manufacturer's warranty. If your item has a defect, please contact the manufacturer as instructed in the paperwork that came with the product. If you need help contacting the manufacturer, feel free to contact us. If your product was damaged during shipping, contact us and we'll help you get the replacement parts you need or arrange for total replacement of the product at no cost to you. In some circumstances (impossibility to replace the product), we will issue a refund.
Returns
Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:
1. You decided to cancel your order
If the order hasn't been processed yet, we can cancel the order and issue you a refund with no penalty (for instance if you made a mistake during the checkout process, and immediately signal the problem). If you do not cancel the order until after it has been processed, we will unfortunately not be able to cancel the order.
2. You received the product but the product is not working correctly, is missing parts, or is visibly damaged or deformed
If the item isn't working correctly, and it does not appear to have been damaged during shipping, please see the paperwork that came in the original box for instructions on how to file a warranty claim with the manufacturer. The manufacturer is responsible for any manufacturing defects or deficiencies with its products. (If the item is damaged or defective due to shipping damages, please see situation 3 directly below.)
3. You received an item that appears to have been damaged during shipping
If a package appears to have been damaged during shipping, the item is oftentimes still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waves your right to get your product replaced or repaired. Before contacting us, please test the item's functionality. If everything works okay, there is no reason to contact us or file a shipping damage claim. If your product is not working correctly due to the damages that occurred during shipping and you have kept the original shipping materials, please contact us within 48h after delivery so that we may submit a shipping insurance claim. If you do not contact us within the 48 hour time-frame, you will be responsible for filing a claim with the shipping company. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after the shipping insurance claim has been settled, we will send out new parts or a new product at no cost to you. In some circumstances, we may issue a refund if the product cannot be replaced.
